Frequently Asked Question

Solution 1: Check the Ethernet cables are securely plugged in.

Solution 2: The WAN LED on the router is lit. If the Ethernet cable connecting the router and if the modem is plugged in securely.

Solution 2: Check that the WAN LED on the router is lit. If the WAN Ethernet cable from your ISP modem is plugged into the router securely, the WAN LED should be on.

Solution 3: If one or more powered-on computers are connected to the router by an Ethernet cable, the corresponding numbered router LAN port LED (L1, L2, L3, L4) lights. See the Router Setup user guide for more information.