Frequently Asked Question

Check to see if the router can obtain an IP address from your Internet service provider (ISP). Unless your ISP provides a fixed IP address, your router requests an IP address from the ISP. You can determine whether the request was successful using the Router Status page.

To check the WAN IP address:

1. Open your browser and enter http://router.jextream.net URL.

2. Enter login password, the default password is “password”.

3. Click the Dashboard icon and check that an IP address is shown for the Internet port in the WAN information.

If the IP address field is shown for Empty, your router did not obtain an IP address from your ISP. You might need to force your cable or DSL modem to recognize your new router by restarting your ISP modem. See the Basic Connection user guide for more information.

If your router obtained an IP address, but your computer does not load any web pages from the Internet, your computer might not recognize any DNS (Domain Name System) addresses which will be a host on the Internet that translates Internet names to IP addresses.

• You can configure your computer manually with DNS addresses, as explained in your operating system documentation. If your computer obtains its information from the router, reboot your computer, and verify the IP address.