Frequently Asked Question

Solution 1: Check the Wi-Fi 2.4G and Wi-Fi 5G LEDs on the front of the router. If it is off, restart the router.

Solution 2: Check the Wi-Fi Stealth function in the Wireless menu, if it is enabled, the router’s SSID will not broadcast, then your wireless network is hidden and does not display in your wireless client’s scanning list. (By default, The Wi-Fi Stealth function is enabled.

To check the Wi-Fi Stealth function:

1. Open your browser and enter http://router.jextream.net URL.

2. Enter login password, the default password is “password”.

3. In the Wireless, click the Basic Settings and click the Edit button in the 2.4GHz and 5GHz section, and then, check the Stealth mode to Disable.

Solution 3: Check the wireless signal although your wireless device finds your network, but the signal strength is weak, check these conditions:

• Is your router too far from your computer or too close? Place your computer near the router but at least 6 feet (1.8 meters) away and see whether the signal strength improves.
• Are objects between the router and your computer blocking the wireless signal?