Frequently Asked Question

I often get Safe Zone alerts even though my pet is inside my house.
Last Updated 4 years ago

The Safe Zone is defined by the signal of your current Wi-Fi network. If you have weak or dead spots in your house, you may receive false alerts. Also, Wi-Fi signals can fluctuate or have interference. If you are seeing unexpected alerts often just resetting your router may help. You may also consider adding an additional Wi-Fi access point to improve your coverage in dead spots.

Please Wait!

Please wait... it will take a second!