Pet Tracker
Metro by T-Mobile
Frequently Asked Questions
- Do I need to setup a Safe Zone?
- How are my pets steps counted?
- How big can I make my Safe Zone?
- How do I install the battery?
- How do I share a tracker with a friend or family member?
- How does the tracker know where my pet is located?
- How long does it take to charge my battery?
- How long should my battery last?
- How long will it take to notify me when my pet leaves the Safe Zone?
- How many Safe Zones can I create?
- How often does the activity report update?
- I cannot seem to find my tracker when attempting to add to My Trackers.
- I forgot my Access Key what do I do?
- I forgot my password what do I do?
- I often get Safe Zone alerts even though my pet is inside my house.
- I powered on my tracker, but it keeps showing offline?
- I powered on my tracker, but the app cannot seem to find my tracker?
- Is my Pet Tracker dust and waterproof.
- I’m having issues setting up my Safe Zone.
- Location history does not seem to always show my pets locations while outside the Safe Zone.
- My battery does not seem to charge?
- What do the LEDs on the Pet Tracker indicate?
- What is needed for my Pet Tracker to work?
- What phone number is the Pintrac app asking for me to enter?
- What size of collars can be used for my Pet Tracker?
- What versions of Android are supported?
- What versions of iOS are supported?
- When can I perform live tracking?
- When can I perform Locate Now?
- Why does my tracker have screws?
- Why does tracking sometimes show blue dots and other times show purple.