Frequently Asked Question

Please check the following:

• Your tracker device is near your WiFi router
• Your WiFi router is supporting and broadcasting 2.4GHz
• The Pet Tracker does not support 5GHz Wi-Fi
• If issues persist, try and remove the battery and reinsert. Once the device powers up and you get a power on alert please proceed to setup your Safe Zone again
• The Wi-Fi scan list will show the 10 strongest Wi-Fi networks near you