Frequently Asked Question

I’m having issues setting up my Safe Zone.
Last Updated 4 years ago

Please check the following:

  • Your tracker device is near your WiFi router
  • Your WiFi router is supporting and broadcasting 2.4GHz
  • The Pet Tracker does not support 5GHz Wi-Fi
  • If issues persist, try and remove the battery and reinsert. Once the device powers up and you get a power on alert please proceed to setup your Safe Zone again
  • The Wi-Fi scan list will show the 10 strongest Wi-Fi networks near you

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