Frequently Asked Question
I cannot seem to find my tracker when attempting to add to My Trackers.
Last Updated 4 years ago
Before you attempt to add your Pet Tracker please make sure your battery is fully charged and Bluetooth is enabled on your smartphone. Make sure that your tracker is powered on and ready. When you first power on your tracker the LEDs will turn green. Once the green lights turn off your tracker is ready to be connected to the Pintrac app. Your tracker will not be available for discovery until the green LEDs have shut off. Once your tracker is in a ready state scanning may take 1-2 minutes.