Frequently Asked Question

Please make sure your tracker battery is fully charged. The tracker may turn on briefly if the battery is critically low but will not have enough power to connect to the network and register with the server. Make sure you have properly added your tracker phone number during the setup process. Once you add your tracker you should power cycle your device so the tracker can register the new tracker with your account. Also, if the device has not reported into the server for 48 hours it will show offline in the app.